FAQ

How long does it take to process my order?

Orders are typically processed within 1-2 business days. Orders placed after hours or over the weekend begin processing the next business day (Friday evening orders begin Monday). You'll see your order marked "In Progress" once received and paid — we're actively working on getting your tracking number to you.

What's the difference between processing time and shipping time?

Processing time is how long it takes us to prepare your order before it ships. Once it ships, transit time is separate — see our Shipping page for delivery estimates.

Are your fragrances authentic?

Yes, 100%. Every bottle is guaranteed authentic, sourced through established fragrance distributors. If a box shows minor shelf wear or an older packaging design, we always disclose it on the product page.

Why are your prices lower than department stores?

We source through distributors dealing in overstock, discontinued packaging, and bulk inventory — cutting the overhead of flagship retail stores without compromising authenticity.

Do you offer free shipping?

Yes — free shipping on orders over $100.

What's your return policy?

See our Returns & Refunds page for full details.

Do you ship internationally?

Currently, we only ship within the United States.

What payment methods do you accept?

We accept all major credit cards, as well as other secure payment options available at checkout.